Speaking topic
The Operator's Playbook: Scaling a SaaS Company Without Breaking It
Growth exposes every weak process in a SaaS company. Drawing on his years as COO, Mohamed shares how to scale teams, systems and customer operations without losing speed or quality, and why most scaling problems are operational rather than commercial.
Overview
What the room leaves with
- Identify the operational bottlenecks that appear at each growth stage
- Sequence key hires so the team scales ahead of problems, not behind them
- Design processes before choosing tools, and avoid the tool-stack trap
- Track the operational metrics that matter at each revenue stage
- Build a customer operations function that protects retention during growth
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